Shipping Policy

Last Updated: November 4, 2026

Thank you for shopping at Mellorahome!

We are committed to providing a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered within the United States.

Please review the following information before placing your order.

1. Shipping Destinations

Mellorahome currently provides shipping services to customers within the United States.

We deliver to residential and business addresses supported by our shipping carriers.

Customers are responsible for providing a complete and accurate shipping address during checkout, including:

• Full recipient name.

• Street address.

• Apartment, suite, or unit number.

• City.

• State.

• ZIP code.

• Contact phone number.

We currently accept orders for delivery within the United States through the shipping destinations available at checkout.

2. Order Processing Time

All orders are processed according to our business schedule and fulfillment procedures.

Order Processing Time: 1–3 Business Days

Our order processing schedule is:

• Monday – Saturday: Orders are processed during regular business operations.

• Sunday: No order processing.

• U.S. Public Holidays: No order processing.

Orders are generally prepared for shipment within 1–3 business days after successful payment authorization.

Processing time includes order verification, payment confirmation, product preparation, packaging, and shipment arrangements.

Order processing time is separate from carrier transit time.

3. Daily Order Cutoff Time

Mellorahome follows the U.S. Eastern Time Zone for daily order processing.

Daily Order Cutoff Time: 5:00 PM Eastern Time (ET)

Our order cutoff schedule is as follows:

• Orders placed before 5:00 PM ET, Monday through Saturday, enter the processing queue on the same business day.

• Orders placed after 5:00 PM ET are processed starting on the next business day.

• Orders placed on Sundays are processed starting on Monday.

• Orders placed on U.S. public holidays are processed on the next business day.

Eastern Time includes Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Please note that entering the processing queue does not mean that an order will be shipped immediately.

4. Shipping and Delivery Time

Our estimated delivery schedule for standard shipping within the United States is:

Order Processing Time: 1–3 business days.

Estimated Transit Time: 3–7 business days after the package is handed over to the shipping carrier.

Estimated Total Delivery Time: 4–10 business days.

Delivery estimates are calculated by combining order processing time and carrier transit time.

Transit time begins when the shipping carrier receives the package and may vary depending on the destination, carrier operations, weather conditions, and transportation circumstances.

Delivery estimates do not include Sundays or U.S. public holidays.

These delivery timeframes are estimates rather than guaranteed delivery dates.

5. Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

The shipping cost depends on the shipping method, delivery destination, and order details.

Customers can review the available shipping options and corresponding charges before confirming their purchases.

Any applicable shipping or delivery charges will be included in the order total displayed at checkout.

Mellorahome does not charge undisclosed shipping or handling fees after an order has been placed.

6. Order Confirmation and Shipping Notifications

After successfully placing an order, customers will receive an order confirmation email containing relevant purchase information.

Once the order has been shipped, a shipping confirmation email will be sent with tracking information when available.

Customers can use the tracking number to monitor the shipment's progress through the designated shipping carrier.

Please allow time for the carrier's tracking system to update after the shipping label is created and the package is handed over.

7. Shipment Tracking

Mellorahome provides shipment tracking information when it becomes available from the shipping carrier.

Tracking updates may include:

• Shipping label created.

• Package received by carrier.

• Package in transit.

• Package out for delivery.

• Package delivered.

Carrier tracking information may take 24–48 hours to become available after shipment.

If tracking information has not updated for several business days, please contact our customer service team for assistance.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for ensuring that their shipping information is accurate and complete when placing an order.

If you notice an error in your shipping address, please contact us immediately.

Address changes can only be requested before an order enters the shipping fulfillment process.

Once a package has been handed over to the shipping carrier, address changes cannot be guaranteed.

Mellorahome is not responsible for delivery problems caused by incorrect or incomplete addresses submitted by customers.

If a package is returned to the sender because of an incorrect or undeliverable address, please contact our customer service team to arrange the next steps.

Additional shipping charges for reshipment caused by customer-provided address errors will be communicated before reshipping.

9. Delayed Shipments

Although we make reasonable efforts to process and ship orders within the stated timeframes, delivery delays may occur due to:

• Severe weather conditions.

• Carrier transportation disruptions.

• High shipping volumes.

• Public holidays.

• Operational delays within the shipping network.

• Other circumstances beyond our reasonable control.

If we become aware that an order cannot be shipped within the originally stated timeframe, we will notify the customer and provide an updated shipping estimate.

Customers will have the opportunity to accept the revised shipping schedule or cancel the unshipped order for a full refund.

All delayed shipments and cancellation requests will be handled in accordance with applicable U.S. consumer protection laws.

10. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:

1. Check around your front door, mailbox, porch, garage, and other delivery locations.

2. Check with family members, neighbors, or building management.

3. Review the latest delivery updates from the shipping carrier.

4. Contact our customer service team for assistance.

If your package appears to be lost during transit or has not been delivered within the expected delivery timeframe, please contact us.

We will review the shipment information and assist with the appropriate next steps.

11. Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer service team within 7 calendar days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the damaged packaging or product.

• Photographs of the incorrect item, when applicable.

After reviewing the information, Mellorahome will provide an appropriate resolution, including a replacement or refund for confirmed product issues.

Customers will not be charged return shipping fees for confirmed damaged, defective, or incorrectly shipped products.

12. Split Shipments

Some orders containing multiple products may be shipped in separate packages.

This can occur when products are prepared at different fulfillment locations or require different shipping arrangements.

Customers may receive multiple tracking numbers for a single order.

Split shipments do not create additional product charges beyond the order total and shipping charges displayed at checkout.

13. Returns and Exchanges

Mellorahome accepts eligible return and exchange requests in accordance with our Return & Refund Policy.

Customers must contact our customer service team and receive return authorization before sending any merchandise back.

Important Return Address Information:

Our business address is provided for business correspondence and customer contact purposes only. It is not a return warehouse or merchandise receiving facility.

Customers must contact Mellorahome to obtain the authorized return shipping address before sending returned products.

Please do not send merchandise to our business address without receiving return instructions from our customer service team.

Returns sent to an unauthorized address may not be received or processed.

For detailed information about return eligibility, refund procedures, and return shipping costs, please review our Return & Refund Policy.

14. Shipping Policy Updates

Mellorahome reserves the right to update this Shipping Policy to reflect changes in our shipping operations, carrier services, delivery procedures, or applicable legal requirements.

Any changes will be published on this page with an updated Last Updated date.

Customers are encouraged to review this policy before placing an order.

15. Contact Information

If you have questions about shipping, order processing, delivery tracking, or shipment-related issues, please contact our customer service team.

Business Name: Mellorahome

Business Address:
45 Landmark Dr, Stafford, Virginia 22554, United States

Phone: +1 540-657-8208

Email: Mellorahome@vipcareo.com

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)

Sunday: Closed

U.S. Public Holidays: Closed

All customer service hours follow the U.S. Eastern Time Zone, including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Messages received outside business hours will be handled on the next business day.

Business Address Notice:

The address listed above is our business correspondence and customer contact address. It is not a shipping warehouse, fulfillment center, or product return facility.

Customers must contact Mellorahome to obtain the authorized return address before sending returned merchandise.

Thank you for choosing Mellorahome. We appreciate your business and look forward to providing you with a reliable shopping experience.