Privacy Policy

Last Updated: November 4, 2026

At Mellorahome, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly when you visit our website, browse our products, place an order, or contact our customer service team.

This Privacy Policy explains how Mellorahome collects, uses, stores, and shares your personal information, as well as the choices and rights available to you.

By using our website and services, you acknowledge the privacy practices described in this policy.

1. Business Information

This Privacy Policy applies to the online store operated by Mellorahome.

Business Name: Mellorahome

Business Address:
45 Landmark Dr, Stafford, Virginia 22554, United States

Email: Mellorahome@vipcareo.com

Phone: +1 540-657-8208

Website: Our official Mellorahome online store.

Our business address is provided for business correspondence and customer privacy inquiries. It is not a product return warehouse or shipping facility.

2. Personal Information We Collect

When you visit or shop at Mellorahome, we may collect the following categories of personal information:

A. Personal Identification Information

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

B. Order and Transaction Information

• Products purchased

• Order numbers

• Order history

• Payment transaction details

• Billing and delivery information

• Refund and customer service records

Payment card information is processed securely through authorized payment service providers. Mellorahome does not store complete payment card numbers or card security codes on its own systems.

C. Account Information

When you create an account or interact with our online store, we may collect:

• Account login information

• Email address

• Saved shipping addresses

• Order preferences

• Account activity

D. Device and Website Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Website interactions

• Referral sources

• Cookies and similar tracking technologies

This information helps us understand website performance, improve shopping experiences, and protect our online store.

3. How We Use Your Personal Information

Mellorahome uses collected personal information for legitimate business purposes, including:

Order Processing and Fulfillment

• Processing purchases and payments.

• Confirming and managing orders.

• Arranging product shipping and delivery.

• Sending order confirmations and shipping updates.

Customer Support

• Responding to customer inquiries.

• Handling returns, refunds, and exchanges.

• Resolving order problems.

• Providing product and service assistance.

Website Operations

• Maintaining website functionality.

• Improving website navigation and shopping experiences.

• Analyzing website traffic and performance.

• Preventing fraudulent transactions and unauthorized activities.

Marketing and Promotions

• Sending promotional emails and product updates when permitted.

• Providing information about new arrivals and special offers.

• Measuring the effectiveness of marketing campaigns.

• Delivering relevant advertisements based on permitted advertising and tracking settings.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

4. Cookies and Tracking Technologies

Mellorahome uses cookies and similar technologies to improve website functionality and understand how visitors interact with our online store.

These technologies may be used for:

• Remembering shopping cart contents.

• Maintaining website preferences.

• Supporting secure checkout processes.

• Measuring website traffic.

• Understanding customer shopping behavior.

• Improving advertising and marketing performance.

Our website may use cookies and tracking technologies provided by Shopify and other integrated service providers.

You can manage cookie preferences through the cookie settings available on our website. You can also adjust cookie settings through your browser.

Disabling certain cookies may affect some website functions, including shopping cart and checkout features.

5. How We Share Your Personal Information

Mellorahome does not sell customers' personal information in exchange for monetary payment.

We share personal information with trusted service providers when necessary to operate our business and provide services to customers.

These service providers may include:

Shopify:
Our online store is powered by Shopify, which provides e-commerce hosting, checkout, order management, and related services.

Payment Processors:
Payment service providers process transactions securely and help prevent payment fraud.

Shipping and Delivery Providers:
Shipping companies receive necessary delivery information, including customer names, shipping addresses, and contact details, to fulfill orders.

Analytics and Advertising Providers:
Website analytics and advertising partners may receive certain online activity information to measure website performance and support advertising campaigns.

Customer Service Providers:
Service providers may process customer information to help us respond to inquiries and resolve order-related issues.

Legal and Regulatory Authorities:
We may disclose personal information when required by law, legal process, court orders, or legitimate requests from government authorities.

Service providers are expected to handle personal information responsibly and use it only for authorized business purposes.

6. Shopify Platform and Third-Party Services

Mellorahome uses Shopify to operate its online store.

When you visit our website, place an order, or complete checkout, Shopify may process personal information necessary to provide its platform services.

Shopify may also use information to provide, maintain, secure, and improve its services.

Your use of Shopify-powered checkout features and Shop-related services may also be subject to Shopify's own privacy policies.

For additional information, please review:

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

Customers using third-party payment services, shipping services, or other external websites are also subject to the privacy practices of those providers.

Mellorahome does not control the independent privacy practices of third-party websites and services.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, and loss.

Our security practices include:

• Using Shopify's secure e-commerce infrastructure.

• Protecting customer information during online transactions.

• Limiting access to personal information to authorized personnel and service providers.

• Using appropriate security measures to protect customer and order records.

• Monitoring our online store for suspicious or unauthorized activity.

Although we take reasonable steps to protect personal information, no method of internet transmission or electronic storage can guarantee absolute security.

8. Data Retention

Mellorahome retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained to:

• Complete and manage customer orders.

• Provide customer support.

• Maintain transaction and accounting records.

• Meet tax, legal, and regulatory requirements.

• Prevent fraud and protect our business.

• Resolve disputes and enforce applicable agreements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

9. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Know and Access:
You may request information about the personal data we collect, use, or disclose about you.

Right to Correction:
You may request corrections to inaccurate personal information.

Right to Deletion:
You may request the deletion of personal information we maintain about you, subject to legal exceptions.

Right to Data Portability:
You may request a copy of certain personal information in a portable format.

Right to Opt Out:
You may have the right to opt out of certain targeted advertising, personal information sales, or sharing activities recognized under applicable state privacy laws.

Right to Withdraw Marketing Consent:
You may unsubscribe from promotional emails at any time.

Right to Non-Discrimination:
We will not unlawfully discriminate against customers for exercising their privacy rights.

To submit a privacy request, please contact:

Email: Mellorahome@vipcareo.com
Phone: +1 540-657-8208

Please include your name, contact information, and a description of your privacy request so we can verify and process it.

We will review and respond to verified requests within the timeframes required by applicable privacy laws.

10. California and Other U.S. State Privacy Rights

Mellorahome respects consumer privacy rights under applicable United States privacy laws.

These laws include:

• California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

• Virginia Consumer Data Protection Act (VCDPA).

• Colorado Privacy Act (CPA).

• Connecticut Data Privacy Act.

• Other applicable state consumer privacy laws.

Residents of states with applicable privacy protections may have additional rights regarding access, correction, deletion, portability, and opting out of certain data processing activities.

We do not sell personal information for monetary payment. Certain disclosures of personal information to advertising partners may constitute sharing or targeted advertising under applicable state privacy laws.

Customers may contact us to submit a request concerning their personal information or advertising privacy preferences.

11. Children's Privacy

Mellorahome's website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

Parents or legal guardians may contact us with concerns about their child's personal information.

12. Email Marketing and Communications

When you subscribe to our newsletter or voluntarily provide your email address for promotional communications, we may send you:

• New product announcements.

• Special promotions and discounts.

• Seasonal collections.

• Store updates.

• Marketing newsletters.

You may unsubscribe from promotional communications at any time by using the unsubscribe link in our emails.

Please note that customers may continue to receive essential transactional communications, including order confirmations, shipping notifications, payment updates, and customer service messages.

13. International Data Transfers

Mellorahome primarily serves customers in the United States.

Because our online store operates through Shopify and other service providers, personal information may be processed or stored in locations outside the state or country where you reside.

We take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable privacy requirements.

14. Changes to This Privacy Policy

Mellorahome may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to stay informed about how we protect personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Business Name: Mellorahome

Business Address:
45 Landmark Dr, Stafford, Virginia 22554, United States

Email: Mellorahome@vipcareo.com

Phone: +1 540-657-8208

Customer Service Hours:
Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)
Sunday: Closed
U.S. Public Holidays: Closed

All customer service hours follow the U.S. Eastern Time Zone, including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Messages received outside business hours will be handled on the next business day.

Thank you for trusting Mellorahome. We value your privacy and are committed to protecting your personal information.